Toni Navy

Toni Navy is a Business Strategy Expert, Speaker and #1 Best Selling Author. She runs a high-impact training and consulting company where she helps small business leaders hire, lead and build a successful business.

With over 20 years experience in roles such as VP of Operations, Director of HR, Management and Consultant opportunities; she has worked at large companies like HP, Apple Computer, Kaiser and HGST, as well as small companies like Cashedge and Chapman Properties.

Mrs. Navy has provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career.

We're your full-service partner in content creation, design, and strategy. With our patented technology applications and personalized human touch, we implement a customized marketing plan optimized to convert leads, engage customers, and skyrocket success.

Change Agent has been at the forefront of marketing trends since 2003. We were on social media before it was cool to be on social media. (Does that make us cool?) We've been designing conversion-worthy, aesthetic websites for longer than we can even remember. It's at the core of who we are and why we exist.

Our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, new ideas flow abound. Living and breathing these values has made us one of the top marketing agencies in the game. That's our promise to you.

This is Clark. He's our head of marketing strategy. After working as a social media campaign manager for a major corporation, he wanted to move into a agency where he could spread his creative wings. Clark quickly moved up the ladder at Change Agent thanks to his innovative ideas that pair cutting-edge technology with high-converting content. When Clark isn't wowing clients, he's taking pictures of his corgi Coconut and binging on The Office.

Clark's just one of 75+ awesome change agents designing, innovating, and creating here at Change Agent. Schedule a consultation to get paired with a creation expert for your team.

Change Agent works a little different than most marketing agencies. You don't start by buying a plan and then we throw basic content at you.

We begin with a free initial analysis and consultation to determine where your business is today. From there, we'll brainstorm 3-5 potential website and marketing strategies, customized to you and your needs. These plans include both digital applications and human services, as well as projected KPIs and results.

We'll then work with you to select which plan will be the most beneficial for your budget, timeline, and goals. Then, we assemble your team and start implementing- while you sit back and relax.

We're your full-service partner in content creation, design, and strategy. With our patented technology applications and personalized human touch, we implement a customized marketing plan optimized to convert leads, engage customers, and skyrocket success.

Change Agent has been at the forefront of marketing trends since 2003. We were on social media before it was cool to be on social media. (Does that make us cool?) We've been designing conversion-worthy, aesthetic websites for longer than we can even remember. It's at the core of who we are and why we exist.

Our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, new ideas flow abound. Living and breathing these values has made us one of the top marketing agencies in the game. That's our promise to you.

This is Clark. He's our head of marketing strategy. After working as a social media campaign manager for a major corporation, he wanted to move into a agency where he could spread his creative wings. Clark quickly moved up the ladder at Change Agent thanks to his innovative ideas that pair cutting-edge technology with high-converting content. When Clark isn't wowing clients, he's taking pictures of his corgi Coconut and binging on The Office.

Clark's just one of 75+ awesome change agents designing, innovating, and creating here at Change Agent. Schedule a consultation to get paired with a creation expert for your team.

Change Agent works a little different than most marketing agencies. You don't start by buying a plan and then we throw basic content at you.

We begin with a free initial analysis and consultation to determine where your business is today. From there, we'll brainstorm 3-5 potential website and marketing strategies, customized to you and your needs. These plans include both digital applications and human services, as well as projected KPIs and results.

We'll then work with you to select which plan will be the most beneficial for your budget, timeline, and goals. Then, we assemble your team and start implementing- while you sit back and relax.

We're your full-service partner in content creation, design, and strategy. With our patented technology applications and personalized human touch, we implement a customized marketing plan optimized to convert leads, engage customers, and skyrocket success.

Change Agent has been at the forefront of marketing trends since 2003. We were on social media before it was cool to be on social media. (Does that make us cool?) We've been designing conversion-worthy, aesthetic websites for longer than we can even remember. It's at the core of who we are and why we exist.

Our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, new ideas flow abound. Living and breathing these values has made us one of the top marketing agencies in the game. That's our promise to you.

This is Clark. He's our head of marketing strategy. After working as a social media campaign manager for a major corporation, he wanted to move into a agency where he could spread his creative wings. Clark quickly moved up the ladder at Change Agent thanks to his innovative ideas that pair cutting-edge technology with high-converting content. When Clark isn't wowing clients, he's taking pictures of his corgi Coconut and binging on The Office.

Clark's just one of 75+ awesome change agents designing, innovating, and creating here at Change Agent. Schedule a consultation to get paired with a creation expert for your team.

Change Agent works a little different than most marketing agencies. You don't start by buying a plan and then we throw basic content at you.

We begin with a free initial analysis and consultation to determine where your business is today. From there, we'll brainstorm 3-5 potential website and marketing strategies, customized to you and your needs. These plans include both digital applications and human services, as well as projected KPIs and results.

We'll then work with you to select which plan will be the most beneficial for your budget, timeline, and goals. Then, we assemble your team and start implementing- while you sit back and relax.

We're your full-service partner in content creation, design, and strategy. With our patented technology applications and personalized human touch, we implement a customized marketing plan optimized to convert leads, engage customers, and skyrocket success.

Change Agent has been at the forefront of marketing trends since 2003. We were on social media before it was cool to be on social media. (Does that make us cool?) We've been designing conversion-worthy, aesthetic websites for longer than we can even remember. It's at the core of who we are and why we exist.

Our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, new ideas flow abound. Living and breathing these values has made us one of the top marketing agencies in the game. That's our promise to you.

This is Clark. He's our head of marketing strategy. After working as a social media campaign manager for a major corporation, he wanted to move into a agency where he could spread his creative wings. Clark quickly moved up the ladder at Change Agent thanks to his innovative ideas that pair cutting-edge technology with high-converting content. When Clark isn't wowing clients, he's taking pictures of his corgi Coconut and binging on The Office.

Clark's just one of 75+ awesome change agents designing, innovating, and creating here at Change Agent. Schedule a consultation to get paired with a creation expert for your team.

Change Agent works a little different than most marketing agencies. You don't start by buying a plan and then we throw basic content at you.

We begin with a free initial analysis and consultation to determine where your business is today. From there, we'll brainstorm 3-5 potential website and marketing strategies, customized to you and your needs. These plans include both digital applications and human services, as well as projected KPIs and results.

We'll then work with you to select which plan will be the most beneficial for your budget, timeline, and goals. Then, we assemble your team and start implementing- while you sit back and relax.

We're your full-service partner in content creation, design, and strategy. With our patented technology applications and personalized human touch, we implement a customized marketing plan optimized to convert leads, engage customers, and skyrocket success.

Change Agent has been at the forefront of marketing trends since 2003. We were on social media before it was cool to be on social media. (Does that make us cool?) We've been designing conversion-worthy, aesthetic websites for longer than we can even remember. It's at the core of who we are and why we exist.

Our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, new ideas flow abound. Living and breathing these values has made us one of the top marketing agencies in the game. That's our promise to you.

This is Clark. He's our head of marketing strategy. After working as a social media campaign manager for a major corporation, he wanted to move into a agency where he could spread his creative wings. Clark quickly moved up the ladder at Change Agent thanks to his innovative ideas that pair cutting-edge technology with high-converting content. When Clark isn't wowing clients, he's taking pictures of his corgi Coconut and binging on The Office.

Clark's just one of 75+ awesome change agents designing, innovating, and creating here at Change Agent. Schedule a consultation to get paired with a creation expert for your team.

Change Agent works a little different than most marketing agencies. You don't start by buying a plan and then we throw basic content at you.

We begin with a free initial analysis and consultation to determine where your business is today. From there, we'll brainstorm 3-5 potential website and marketing strategies, customized to you and your needs. These plans include both digital applications and human services, as well as projected KPIs and results.

We'll then work with you to select which plan will be the most beneficial for your budget, timeline, and goals. Then, we assemble your team and start implementing- while you sit back and relax.

We're your full-service partner in content creation, design, and strategy. With our patented technology applications and personalized human touch, we implement a customized marketing plan optimized to convert leads, engage customers, and skyrocket success.

Change Agent has been at the forefront of marketing trends since 2003. We were on social media before it was cool to be on social media. (Does that make us cool?) We've been designing conversion-worthy, aesthetic websites for longer than we can even remember. It's at the core of who we are and why we exist.

Our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, new ideas flow abound. Living and breathing these values has made us one of the top marketing agencies in the game. That's our promise to you.

This is Clark. He's our head of marketing strategy. After working as a social media campaign manager for a major corporation, he wanted to move into a agency where he could spread his creative wings. Clark quickly moved up the ladder at Change Agent thanks to his innovative ideas that pair cutting-edge technology with high-converting content. When Clark isn't wowing clients, he's taking pictures of his corgi Coconut and binging on The Office.

Clark's just one of 75+ awesome change agents designing, innovating, and creating here at Change Agent. Schedule a consultation to get paired with a creation expert for your team.

Change Agent works a little different than most marketing agencies. You don't start by buying a plan and then we throw basic content at you.

We begin with a free initial analysis and consultation to determine where your business is today. From there, we'll brainstorm 3-5 potential website and marketing strategies, customized to you and your needs. These plans include both digital applications and human services, as well as projected KPIs and results.

We'll then work with you to select which plan will be the most beneficial for your budget, timeline, and goals. Then, we assemble your team and start implementing- while you sit back and relax.

There are valuable experts that you can engage to outsource key functions or projects. For example, I know several entrepreneurs that use web designers or social media consultants to manage their online presence. The key with using this alternative is being clear on what results you want to achieve, so that you can maximize the cost of hiring this type of contractor or consultant. Some of the recommended resources you can use include:

Virtual Staff Finder: www.virtualstafffinder.com
Freelancer: www.freelancer.com
Fiverr: www.fiverr.com
Upwork: www.upwork.com

There are different agencies that have or will find different candidates with the expertise you need. This is a great solution, because the agency takes the risk and exposure for any employee challenges that arise. For example, when I was VP of Operations, we used temp workers.

The great thing was that we could give day-to-day direction as needed and when one of our temps ended up with carpal tunnel, the temp agency dealt with the workman’s compensation and disability issues. They just sent us another person to help backfill the position. Whew!

Although there is a markup on the cost of the hire, you can decrease that rate by payrolling. Payrolling just means that you found the candidate and want to have the person sing up with the agency and still have them work for you. Again, here you save yourself the potential burden, lawsuits and employment claims AND reduces the cost of the markup from the agency.

Employment and Temporary Agencies such as: Randstad, Spherion Staffing Services, Great Bay Staffing Group (Do a search on employment agencies in your local area)
Recruiters or Headhunters: a good resource to find or get referrals for contractors or consultants

You can find several companies that offer the service and support to complete tasks, projects or a business you need.

For example, the 1shoppingcart vendor (an email and online payment service) will setup all of the payment pages for all of the products and services a company provides. For a couple hundred bucks, you can have their expert setup everything within about 48 hours.

So, evaluate products and services that you are already using and see if they offer consulting services.

Some examples might include:

Best Buy - where you might purchase office equipment and computers. Have their Geek Squad do the installations and software upgrades for your home office or business.
Constant Contact - has experts that will setup your email marketing campaigns
An HR Training Company - Might also provide HR Consultant to setup HR policies and procedures
Quickbooks Software - Might refer certified Quickbook experts or accountants you can use for your business

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Most of us know that it’s important to inspire employees, but the question is how?

Collaborate and include employees or people resources in how to improve the process of getting work done.
Consistently communicating the vision and mission of the business and specifically how their work contributes to achieving the ultimate goals of the company.
Train employees and measure results. The moment you show employees how things work and let them get the on-the-job experience needed to reinforce what they’ve learned…the more productive a person will become.

In addition, when you check in with your team to see how things are going and what’s working or not – you open the door to a great opportunity to connect, engage and inspire employees for optimal performance.

You can find several companies that offer the service and support to complete tasks, projects or a business you need.

For example, the 1shoppingcart vendor (an email and online payment service) will setup all of the payment pages for all of the products and services a company provides. For a couple hundred bucks, you can have their expert setup everything within about 48 hours.

So, evaluate products and services that you are already using and see if they offer consulting services.

Some examples might include:

Best Buy - where you might purchase office equipment and computers. Have their Geek Squad do the installations and software upgrades for your home office or business.
Constant Contact - has experts that will setup your email marketing campaigns
An HR Training Company - Might also provide HR Consultant to setup HR policies and procedures
Quickbooks Software - Might refer certified Quickbook experts or accountants you can use for your business

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Recently, I watched an MSNBC Small Business focused segment where the CEO of Edible Arrangements shared the best practice for inspiring employees. He recommends that we write down the process or exact steps you use to achieve results in your business and then use that process to train your team like crazy.

You know I love “process”, and that’s why it’s one of the 5 P’s of Business Success. When your employees on your team know how things work or exactly what’s expected of them, it’s much easier for people to do the work.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.f

Visit Toni Navy International at www.Toni Navy.com.

Do you get the jitters sometimes when you’re at a networking event or connecting with someone and you have to introduce yourself or explain what you do?

Or what about when people start asking additional questions regarding your products and services…is it a challenge for you? I sometimes feel anxiety when sharing information about my business too!

And what I had to start doing is crafting some of the key messages about myself, my business and the clients that I serve, in order to feel more comfortable and confident.

How you talk about your business, what you say when you market or present your products and services to potential clients..what you say will make all of the difference to build a know, like and respected relationship that converts into sales.

Create an expert title that brands or differentiates you from your colleagues in the industry.
Define a simple statement that explains what you do and whom you help in a way that establishes credibility and respect.
Be able to identify the transformation or results people achieve from working with you or using your products and services.
Use specific examples or stories that can help people easily relate to others that have been helped by what you do or offer.
Use a call-to-action. Tell them how to get more from you or be clear about how someone can best help you.

So your assignment today is to look at your marketing and critical talking points to make sure that you incorporate these key points into your marketing communications and promotions.

You might not need to touch upon all five points each time you connect or communicate. The key is to be able to answer or address these points about yourself or business so that as the occasions arise, you are ready to intelligently answer with confidence!

Looking forward to seeing you on the inside!

Warmly,

Toni

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

As a leaders, you have (or need to grow) your expertise in managing teams and your business. We want you to focus on, develop and become known for your small business leadership edge. It's that special skill that helps you lead, effectively manage and still build a successful business.

One of my clients, Sam, is extremely effective at establishing business systems and finding experts for key areas of his business. His small business leadership edge is his ability to create or leverage automted systems that help him grow and expand no matter what people resources come in or out of his business.

For you to get a good hold of what your edge is, you must first understand the difference between leaders and managers.

People often confuse the terms leadership and management as if they are the same, but they are not. However, there are difinitely areas where both roles overlap.

A manager focuses on how you do things:

Planning and budgeting
Organizing and staffing
Coaches and develops teams
Controlling and problem solving
Holds people accountable and leads by example
Helps connect employees day-to-day activities with the big picture

Whereas a successful leaders focuses on:

Establishing the strategic direction of erganization tand high-level strategies
Empowers and motivates their people
Establishes the business model to take care of the people, profits and the business
Aligns people to move in the same direction
Effectively communicates and collaborates
Creates and demonstrates the vision, mission, values

Sometimes you’ll find effective managers that are also leaders and there are also great leaders that are NOT good managers. As a small business owner we must learn to do both.

Answer the question: What kind of leader do you want to be recognized as? This is the best way to define your small business leadership edge.

Use the following 5 tips to identify and grow your leadership edge:

Build upon your existing leadership skills and identify your leadership strengths to maxize off of them
Know your leadership style and how it impacts others
Hire and collaborate with people that have strengths where you have weaknesses and those that can thrive in the cultural environment you create
Constantly learn and upgrade your knowledge around business and leadership
Be inspired and mentored by those that are great leaders and pay it forward!

For more leadership strategies, tips and resources, gain access to our Small Business Leadership Edge Show.

Looking forward to connecting with you on the inside! Warmly, Toni

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

There is no magic formula to do a better job of managing your time to get more done in your business. But you can try to find a few key strategies that you can use on a consistent basis to get more done and get better results.

Today, I want to share with you my favorite strategies to help me stay on track.

For example, if you go offsite to a client for the same simple tasks…perhaps creating a video or screen shots to walk them through how to solve simple issues, could be a solution. Not only could you handle that issue over the phone, it also frees you up to support more clients on a consistent basis.

Find the most impactful area of your business that’s repetitive and find a way to automate the process or outsource that function.

For example, if you go to a client's office for the same simple tasks…perhaps creating a video or screen shots to walk them through how to solve simple issues, could be a solution. Not only could you handle that issue over the phone, it also frees you up to support more clients on a consistent basis.

Another example might be to use an online calendar to show availiity, book appointments and send automated email reminders. You can easily see how this would virtually eliminate back and forth trying to book apointments and it increases show ratios. You can even use this tool take payment as well.

All you need to do is identify important tasks or a project.

List out all of the critical actions or tasks that need to be completed.
Block out a couple of uninterrupted hours daily or at least 3 times per week to apply this strategy.
Focus intensely for the first 45-50 minutes on completing as many tasks for that particular project.
Then take a 10-15 minute break and get back to another power hours. Even if you don’t have two full hours, you can do one power hour on a daily basis.

Try it consistently for 30 days and you’d be amazed at how much you can get done using maximum focus!

Using Google Drive, Google Docs and more, can be a great opportunity to save time. Use Google drive to store and include documents that you consistently work on and share with other team members or partners. In addition, Google Docs is like using an online version of MSWord, MS PowerPoint and MS Excel.

The Google platform allows you to work on documents from any computer, with others and it includes the ability to see real-time changes made from different people authorized to make revisions.

No matter what strategies or tactics used, the key is to find ways you will use consistently. Make your plan, use focused time and leverage tools or systems to implement and get more done or maximum results.

For more strategies to grow your small business, checkout our weekly podcast show Any Given Business Day.

I look forward to connecting with you on the inside!

My Best,

Toni

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

As we say in Small Business Football Marketing, it takes 100 yards to get up the football field to market and make touchdowns in your business.

Each of us has to establish that know, like, respect and trust relationship for people to want to buy from you.

And a few of the easiest and fastest ways to build trusted relationships that turn into sales would be to attend networking events or through referrals.

But you still have to follow through, connect and convert that potential contact or prospect into a buying client or referral opportunity.

With our minimal resources, as entrepreneurs, we have the powerful opportunity to leverage tools or systems to maintain a connection and build credible relationships that can ultimate turn into BIG BUCKS!

Stop viewing that “stack of business cards” as mere cards; they are actually PEOPLE! The people you meet are all potential opportunities to help change someone’s life in an area of your gifts and expertise. And vice versa.
Be intentional about the events you attend. The more targeted and consistently you go to events the more quality prospects and partners you will meet. Consider attending training events that include topics you ideal client wants to learn, rather than the typical Chamber event.
Be prepared in advance with your follow up strategy. Before you walk out the door, establish a simple follow up process. Identify whether or not you will circle back with people via email, add them to your social networks or for priority prospects you might want to call them and schedule a time to connect.
Schedule your connection time. Success leaves clues. Every successful salesperson that I know has a regimented time to make connection calls, follow up with potential opportunities and make follow up connection calls or contact of some form. What days of the week do you make calls or connect with leads and what block of time do you set aside to close the loop with potential prospects and partners.
Give first and it will come back to you! We still connect with people and it’s all about them, what they need and why you need to purchase their products or services. We’ve all experienced this person…and how does it make you feel to be approached in this way? Don’t treat people in a way that you don’t want to be treated. Seek to help people first and the blessings will come back to you in one form or another.
When you establish authentic relationships, conversions become a natural part of the process. The key is to be prepared. Do you have your sales process in place so that as you make connections and when/where appropriate, you have everything in place for someone to take action and close the deal? For example, if you book appointments, do you have an online calendar to immediately book a potential prospect. Or can someone sign up right now and make a payment using any mobile device to purchase your products and services.
Follow up email sequence and social media connection: Be prepared for the next step before you even attend the event. Plan on a couple of emails that you will send to stay connected with the people you meet and or easily induct a person into one of your Social Network sites for consistent connection opportunities.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

Nearly 75% of employers’ nationwide rate teamwork and collaboration as very important (University of Oregon Workplace Study). In fact in that very same study, 73% of the business leaders indicated that the soft skills (interpersonal skills) were more important than job related skills.

It’s no coincidence that top performers have the ability to work well with teams and include ideas from others to get things done. To improve your skills in these areas try:

Ask your manager if there is any training offered by the company.
Find related books or articles to help expand your skill set, such as John Maxwell’s 17 Indisputable Laws of Teamwork.
Use each on-the-job engagement with others as an opportunity to grow your skills in this area and take some time to get to know the people that you work with to better to improve working relations.

Emotional Intelligence (EQ) is “the ability to manage one’s own emotions and perceive another person's feeling.” Although a great value has been placed on a high intellectual intelligence (IQ), a higher level of a person's emotional intelligence is being more widely supported. In fact, Daniel Goleman, the expert that popularized Emotional Intelligence has found that EQ is just as important to career success as IQ. According to the University of Consulting Alliance, Goleman found 67% of all abilities that contribute to professional success are related to EI.

The Center for Creative Leadership did a study that showed managers sited 3 core reasons for employee job failure:

Difficulty in handling change
Inability to work well in a team environment
Poor interpersonal relations

EI can be summarized into five core elements; including:

Self-awareness: our ability to perceive our emotions and understand our tendencies to act in certain ways in given situations
Self regulation: our ability to understand the emotions of other people (what others are thinking and feeling
Motivation: our ability to use awareness of our emotions to stay flexible and direct our behavior positively and constructively
Empathy: our ability to use our awareness of our own emotions and emotions of others, putting yourself in someone else's shoes, to manage interactions successfully.
Social skills: ability to adapt to change, diplomatically resolve disagreements including increased negotiative skills and learning to read people's verbal and non-vebal cues.

There are so many different aspects to leadership. Leaders are effective communicators, foster teamwork, listen to others, are proactive, come up with innovative ideas, collaborate well with others and bring different people together to achieve results, and much more.

I’m not asking for you to focus on everything to grow your leadership skills right now. Just ONE! Pick one leadership trait that you’re already pretty good at and start building upon that trait until you become known for that area of expertise.

For example, if you create a document or template that anyone could use to solve a problem (that you and others have)…improve upon that tool then start connecting with others, find those with the same problem and share your results and solution with them. Pretty soon, you’ll become the “go-to person” for that specific area of expertise!

Continute to build upon that leadership trait, and then start adding in other leadership skills and growing your expertise.

This term “workplace flexibility” means different things to different people. It could be a flexible work schedule, ability to work from home, working from multiple locations, varied time off schedules or flexible work hours.

There is also that perspective that to be a top performer, you must work a ton of hours and always be around to get things done. In fact, 65% of employees say that managers expect to reach them outside of the job (2015 Workplace Trends Study).

Just because you work around the clock for the company, doesn’t make you a top performer. Employers will take advantage of employees whenever they can. Learn to set boundaries so that you can balance your personal and work priorities. Do a better job of communicating, being proactive or creative about alternatives to get things done and sharing specific availability outside of work to show commitment.

Top performers can still have a life outside of work. They just learn to maximize the time during working hours to produce results.

The better you can learn to connect and communicate within a diverse workplace, the more effective you’ll be as an employee. When I say diversity, I do not mean the watered down version of “diversity of thought or ideas” (although important) I really mean people of different cultures, gender preference, age, multi-generations, disabilities and religion.

People that are able to effectively connect with and work well with people from different backgrounds and experiences, will thrive in a global marketplace where co-workers and customers are from around the world.

For example, if you work with people from China, you’ll find that a typical work conversation starts out with making a personal connection. In China, people focus on getting to know you, your family and who you are before they get down to business.

No matter who you are, what position you hold, or where you come from; you need to improve your skill to work with others. Learning about the background, culture and history of the people you work with can educate you on why people approach or think about issues differently.

Toni Navy is a Business Strategy Expert and #1 Best Selling Author. She’s known for delivering high-impact training programs and consulting services to entrepreneurs, leaders and professionals to help you hire, coach and lead a profitable and high performing business.

Mrs. Navy was in corporate for over 20 years and has held management, Director and VP level positions in HR and Operations. She has also provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career, she is a leading expert on helping entrepreneurs and small businesses with strategies to achieve success.

Visit Toni Navy International at www.Toni Navy.com.

Toni Navy is a Business Strategy Expert, Speaker and #1 Best Selling Author. She runs a high-impact training and consulting company where she helps small business leaders hire, lead and build a successful business.

With over 20 years experience in roles such as VP of Operations, Director of HR, Management and Consultant opportunities; she has worked at large companies like HP, Apple Computer, Kaiser and HGST, as well as small companies like Cashedge and Chapman Properties.

Mrs. Navy has provided training and coaching to over 5,000 entrepreneurs and over 10,000 leaders and professionals throughout her career.